Shipping policy
At Keenly Sewed, every piece is prepared with care and attention to detail before it makes its way to you. As many of our garments are made-to-order and customised, each order requires time for preparation, finishing and quality checks.
Please read our shipping guidelines below before placing your order.
Domestic Shipping — India
We offer shipping across India through trusted logistics partners.
Our standard delivery timeline for domestic orders is approximately 15 days from the date of order confirmation. While we aim to deliver within this timeframe, your order may reach you earlier depending on production and courier timelines.
Fully prepaid domestic orders are eligible for free shipping.
Cash on Delivery
Cash on Delivery is available on eligible domestic orders through a partial-payment system.
For COD orders, 30–40% of the total order value must be paid in advance, with the remaining balance payable at the time of delivery.
An additional shipping or handling charge may apply to Cash on Delivery orders. Any applicable charges will be communicated/ displayed at check out before the order is confirmed.
Cash on Delivery is not available for international orders.
International Shipping
We offer international shipping to selected destinations through trusted international logistics partners.
International orders generally require approximately 15–17 days, depending on production, destination, customs clearance and courier timelines.
International shipping charges are additional and will be calculated based on the destination and order requirements. International orders must be fully prepaid before production and dispatch.
Please note that customs duties, import taxes, local taxes, customs clearance fees, brokerage charges or any other destination-specific charges are not included in the product or shipping price.
Any such charges imposed by the destination country are the sole responsibility of the customer.
Before placing an international order, we strongly recommend checking with your local customs authority or relevant authorities regarding the import of clothing and any applicable duties, taxes or restrictions in your country.
Keenly Sewed will not be responsible for customs duties, import taxes or other charges imposed by the destination country.
Customized & Made-to-Order Orders
Many of our pieces are made-to-order and may be customised according to your measurements, preferences and requirements.
For customised garments, special measurements, design modifications or bespoke requirements, the standard delivery timeline may vary depending on the nature of the order.
The applicable production and delivery timeline will be communicated to you during the order process.
Shipping Address
Customers are responsible for providing a complete and accurate name, delivery address, PIN/ZIP code, phone number and email address at the time of placing an order.
Incorrect or incomplete information may result in delays or unsuccessful delivery.
If you need to make an address correction after placing your order, please contact us as soon as possible. Once an order has been dispatched, changes to the delivery address may not be possible.
Order Tracking & Delivery Updates (within India)
Once your order has been dispatched, applicable tracking details will be shared through the contact information provided at checkout.
Our logistics partners may provide delivery updates through SMS, email or other available communication channels.
Customers are requested to monitor these updates and remain available to receive their parcel.
Unsuccessful Delivery & Returned Shipments (within India)
Our delivery partners generally make 2–3 delivery attempts before a shipment is marked as undeliverable and returned to its origin.
If you are unavailable to receive the parcel despite the delivery attempts and notifications provided, or if the parcel is returned due to an incorrect or incomplete address or refusal to accept the shipment, it will be returned to Keenly Sewed.
In such cases, the customer will be responsible for:
* Return-to-origin shipping charges, and
* Any applicable re-shipping charges if the parcel needs to be sent again.
The order will only be re-shipped once the applicable charges have been paid.
Delays & Unforeseen Circumstances
We always make every effort to deliver your order within the estimated timeline. However, unforeseen circumstances such as extreme weather conditions, natural calamities, government restrictions, transportation disruptions, customs delays or other circumstances beyond our reasonable control may occasionally affect production or delivery timelines.
We appreciate your patience and understanding in such circumstances. Our team will make every reasonable effort to have your order delivered at the earliest possible opportunity.
Delayed or Missing Shipments
If your order appears to be significantly delayed or you believe your shipment may have been lost in transit, please contact us with your Order ID.
For any shipping or delivery-related queries, please contact us .
Email Id : keenlysewedsupport@gmail.com
WhatsApp : +91 9930199183
When contacting us regarding an existing order, please mention your Order ID so that our team can assist you promptly.