Refund policy
At Keenly Sewed, each piece is thoughtfully prepared, finished and quality-checked for you. As our garments are made-to-order and many can be customized to your measurements and preferences, we follow a carefully defined returns and exchanges policy.
We encourage you to review your measurements, product details and customization requirements carefully before placing your order.
Made-to-Order & Customised Products
Most Keenly Sewed pieces are made-to-order and may be customized according to your measurements and preferences.
Due to the personalized nature of these garments, customized and made-to-order products are not eligible for return, refund or exchange due to change of mind, size preference, fit preference, color preference, or other personal preferences.
We offer complimentary custom sizing on eligible products. We strongly recommend using our custom sizing option for a more personalised fit.
Our Size Guide and How to Measure guide are available on our website to help you provide accurate measurements.
Size & Fit
We do not accept returns or exchanges because of size, as our brand is made to order and offers free of cost size customisation.
Customers are encouraged to carefully review our size chart and measurement guide before placing an order. And to go with free of cost size customization for a prefect fit.
For customised orders, the measurements submitted by the customer will be treated as the measurements provided for production.
When Is an Exchange Applicable?
An exchange may only be considered in the event of a genuine manufacturing defect or stitching defect attributable to Keenly Sewed.
Examples may include:
* Significant stitching defects;
* Manufacturing defects in the garment;
* Damage to the fabric that occurred before or during production;
Minor variations arising from the nature of fabrics, embroidery, color, texture may not be considered manufacturing defects.
All exchange requests are subject to approval following our quality assessment.
Unboxing Video Requirement for Exchange
To protect both our customers and Keenly Sewed from damage or missing-item disputes, an unboxing video is mandatory for any claim involving damage, missing items or a manufacturing/physical defect noticed upon opening the package.
The video must:
1. Begin before the package is opened.
2. Clearly show the package from all sides in a 360-degree view, including the shipping label and the condition of the packaging.
3. Show the package being opened continuously on camera.
4. Show the product immediately after opening.
6. Capture the alleged defect or damage in sufficient detail.
7. Continue without cuts, edits or interruptions wherever reasonably possible.
The unboxing video must clearly establish the condition of the package and product at the time of delivery.
Claims submitted without valid video proof may not be eligible for an exchange or other resolution.
Reporting for Exchange
If you receive a product that appears to have a manufacturing defect or damage, please contact us within 48 hours of delivery.
Your request should include:
* Order ID;
* Clear photographs of the product;
* The complete unboxing video;
* A clear description of the issue.
Our team will review the submitted information and determine whether the request qualifies under this policy.
Exchange Approval Process
All exchange requests are subject to approval by Keenly Sewed.
If your request is approved:
1. We will coordinate a reverse pickup where applicable.
2. The product must be returned in its original condition and packaging.
3. The returned product will undergo a quality inspection upon reaching us.
4. The defect or issue will be assessed by our team.
5. Once the exchange is approved following inspection, the replacement product will be processed.
An exchange will not be processed if the product is found to have been damaged, altered or mishandled after delivery.
Products Not Eligible for Exchange
Products will not be eligible for exchange if they have been:
* Worn or used;
* Altered, repaired or modified;
* Damaged after delivery;
* Returned without original packaging or required accessories, where applicable;
* Subject to a size or fit issue arising from incorrect measurements provided by the customer.
Customised and personalised orders are non-exchangeable and non-refundable, except where a genuine manufacturing defect attributable to Keenly Sewed is established and approved under this policy.
Exchange Request Timeline
Requests submitted max after 5 days from the date of delivery will not be considered.
We strongly encourage customers to inspect their order promptly upon delivery.
Order Cancellation
If you wish to cancel an order, please contact us via email or Instagram within 24 hours of placing the order.
As our products may enter production shortly after an order is placed, cancellation requests received after this period may not be accepted.
Once production or customisation has commenced, the order may not be eligible for cancellation.
Refunds in case of Cancellation
Keenly Sewed does not generally provide monetary refunds for cancellations.
Where a refund or credit is approved under this policy, it will ordinarily be provided as Keenly Sewed Store Credit.
Store Credit may be issued in the form of a gift card, voucher or unique redemption code and will be sent to the customer’s registered email address.
The Store Credit may be used towards a future purchase on the Keenly Sewed website, subject to any applicable terms communicated at the time of issue.
Where applicable law requires a monetary refund or otherwise provides rights that cannot legally be excluded, those rights will prevail.
Processing Time
Once an approved exchange product has been received by Keenly Sewed and successfully passes our quality inspection, please allow reasonable processing and production time for the replacement garment to be prepared and dispatched.
The applicable timeline will depend on the product and customization requirements and will be communicated by our team.
Contact Us
For any return, refund or exchange-related queries, please contact us through the contact details provided.
Email Id : keenlysewedsupport@gmail.com
WhatsApp : +91 9930199183
Please mention your Order ID when contacting our team regarding an existing order.